Terms & Conditions
Tweed Hut Purchase Terms and Conditions
Other than as specifically provided in any separate formal purchase agreement between you and Tweed Hut, these terms and conditions (this “Agreement”) apply to all of your online purchases from the website at www.tweedhut.com (the “Site”) and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and Tweed Hut.
By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon Tweed Hut until accepted by Tweed Hut. We reserve the right to refuse service to anyone. Musician's Friend will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.
MSRP is the manufacturer's suggested retail price. We may commonly sell products at prices lower than MSRP and, for any given product, no sales may have occurred at MSRP.
MSRP is a benchmark to compare our discounts from MSRP to pricing offered by other retailers. Whether other retailers sell at MSRP will vary by product, geographic location, type of store, and over time.
Although we periodically update the MSRP in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change their MSRP without notice to us.
Please contact the manufacturer of a specific product for the most up-to-date MSRP information.
MSRP quoted for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than MSRP and for any given product, no sales may have occurred at MSRP.
Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.
Values associated with items labeled "free with purchase" are based upon MSRP.
Internet orders may be paid for using the following methods: VISA, MasterCard, American Express, Discover, Musician's Friend Platinum Card, and PayPal. PayPal Credit is also available via web orders only. In addition to credit cards, for phone or mail orders you may pay by money orders, cashier's checks, and personal checks by mail. Just call us at 1-707-447-5515. to place your order, or. All non-credit-card orders are subject to a 10-business-day hold. Cash is not a payment option that we accept at this time.
Some products, including those identified as Hot Buys, Closeouts, Limited Quantity items, Factory B-Stocks and Free Gifts may be limited to stock on hand and are offered on a first come, first served basis.
Shipping Charges—Taxes and Title
Separate charges for shipping and handling will be shown on your order form. Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped the same day! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.
All items purchased from Tweed Hut are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or call us at 1-800-449-9128.
If applicable, a separate charge for taxes will be shown on the invoice. We are required to collect sales tax on all orders shipped to California, Indiana, Missouri, Utah & Washington. If you are shipping an item to any one of these states, then you will be charged the applicable local sales tax rates.
Shipping Charges—Taxes and Title
Shipping charges for open box gear vary depending on the item shipped and will be shown on your order form.
What Information Do We Collect and Why?
Registration and Payment Information:
IP Addresses and "Cookie" Information:
Web Beacons and Clear GIFs:
Use of Information From Third Parties:
Musician's Friend may use consumer information obtained from third party providers for a variety of purposes, including improving the accuracy of our customer database, to increase our understanding of our customer database, to increase our understanding of our customers, to identify potential new customers and to better tailor our advertising to our customers.
Third-Party Optimization Providers and Cookie Opt-Out:
We currently contract with several online partners to help manage and optimize our Internet business and communications. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Web beacons and cookies provided by our marketing company on this site. The type of information we collect includes information provided by the customer (including information necessary to complete transactions), IP addresses, cookie information (and other information that tracks browsing and purchasing history). By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our marketing company logs the information coming from our site on our behalf, we control how that data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy.
Third Party Advertising Partners:
We may share your personally-identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with third-party advertising partners and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partners will make the data we provide it anonymous when utilized in advertising.
How Else Does Tweed Hut Use Information That It Collects from the Site?
As well as using information about you for the specific purposes set out above, we may also use information about visitors to the Site to monitor consumer interest in our range of products and services, to troubleshoot problems that may arise on our Site, to protect against fraud or other criminal activity on our Site and other websites, to customize your user experience on the Site, to notify you of product or service offerings that we think may be of interest to you, to inform you about special promotions, and to assist us in tailoring our product lines, our services, and the content of the Site to our online visitors' needs by collecting information about their preferences through tracking patterns of page-viewing on the Site. To assist in this, at certain times, we create a profile relating to you in order to show you the content that we think you might be interested in and to display the content according to your preferences. We may also share data we collect about you, your devices and other visitors to the Site in an anonymous or aggregated form with our business partners and others.
From time to time, Musician's Friend may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain personal information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others. Tweed Hut may also share personally identifiable information with controlling entities, entities it controls, and those under common control. Finally, Tweed Hut may transfer personal information to participating companies in the event of a corporate sale, merger, acquisition, dissolution or similar event.
You can correct factual errors in your Personal Information by sending us a request that credibly shows any error. If you wish to access, update or correct your Personal Information that we collect online, please contact us by mail at the address shown in the How to Contact section below. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
From time to time, Tweed Hut may notify you by email of special promotions, changes to our Site, new product lines or products or service offerings that we think may be of special interest to you.
Tweed Hut may occasionally share its mailing list or a part of its mailing list with other reputable organizations. If you do not want your name and address shared with other organizations, or do not wish to receive our mailings, please contact us at 1-707-447-5515.
Please note that requested changes to the Mailing List may take up to eight (8) weeks to take effect, particularly if we are removing your name from our postal mailings. Email Opt Out requests will be processed within ten (10) days.
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use these procedures to better safeguard your information.
Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals are permitted access to the information that you provide to us. We take physical, technical and administrative measures to safeguard against unauthorized disclosures of Personal Information, however; we cannot guarantee that these measures will prevent breaches of the integrity and security of our network and systems, or that Personal Information will never be accessed or acquired by unauthorized persons, notwithstanding the safeguards we have in place.
You hereby acknowledge that Tweed Hut is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
Collection Of Children's Personal Information
Tweed Hut is committed to protecting the privacy of children. The Site is not directed at children under the age of 13, and Tweed Hut does not collect or maintain personal information online from children we actually know are under the age of 13. Should we discover that we have collected personal information online from a child who is under 13, we will promptly delete that personal information. If you have concerns over the collection of children's personal information online, please contact us at the address below.